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THINK! Flooring Ltd

Checked and Vetted membership number: 159968 , member for over 3 year

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Member's Statement

THINK! Flooring Ltd

‘There is no better feeling than

knowing you have saved your

customer a lot of money and exceeded

their expectations in what a new floor

can look and feel like’

 

THINK! Flooring is a small and proudly independent,

bespoke flooring service, offering the very highest quality

floor coverings, at the very best prices and with the best

service available. They ensure a professional and personal

service from initial consultation through to fitting your

choice of floor covering

 

Owned and managed by Paul Cooper in Newcastle, THINK! Flooring specialises in all

types of floor coverings, from carpets and cushioned vinyl to luxury vinyl tiles, wood

and bespoke rugs.

 

Before THINK! Flooring, Paul spent many years in the commercial flooring sector,

managing very large projects across the UK, for many well know high street retailers,

banks and hotel groups, but became aware that there was a gap in the domestic

market for a fresh approach to floor coverings.

 

‘My time in the commercial sector was invaluable,’ says Paul ‘I managed some fantastic

projects with world-renowned clients and it was here that I established my trading

relationships with the large flooring manufacturers. However, the domestic market

always fascinated me, as I knew that no one, especially in the North East, was really

working hard enough to give customers what they really wanted: the very best... for

the very least. And that, ultimately, is what THINK! Flooring is all about.’

 

At the core of the business is Paul‘s one-to-one, personal service which ensures

complete customer satisfaction. With no sales team and no gimmicks, as is common

with the larger flooring retailers, Paul meets each and every customer with an initial

home consultation. ‘Choosing floor coverings in a showroom is never ideal,’ he says.

‘It’s far better to provide and discuss samples within the customer’s home, so that

comparisons can be made in consideration of decoration, furnishings and lighting,

allowing the customer to choose a product that not only really complements their

home, but is practical too.’

 

Paul also appreciates that spending money on floor coverings is an investment in

the home and can be an expensive purchase, so he has also invested in providing

various finance options such as interest free credit, to help those customers who

would prefer to spread the cost, allowing them to choose from manufacturers

such as Amtico, Karndean, Polyfl or, Crucial Trading, Hugh Mackay and Ryalux, to

name but a few.

 

‘Over the years, I have built up extensive working relationships with some of the

biggest names in flooring, and I want my customers to directly benefit from that.

My aim is to work really hard for my customers, listen to what they want, offer

them enough options in both products and costs, and allow them the time and

consideration to choose what’s best for them. I’m very proud that most of my

customers come to me through recommendations, and there is no better feeling

than knowing you have saved your customer a lot of money and exceeded their

expectations in what a new floor can look and feel like.’