Ratcliffe Group

Overall Rating	60 Days	6 Months	12 Months
Positive ( 8 + )	0	0	0
Neutral ( 5 - 8 )	0	0	0
Negative ( 0 - 5 )	0	0	0

Accessible wet room. Absolutely excellent company to work with. Really went above and beyond to work with me to accommodate my needs and the end result is fantastic. The team are very friendly, polite and respectful and Thomas had the patience of a Saint explaining everything to me and answering all my questions. Would definitely recommend. .

Customer in Sunderland, 15 October 2021 - Verified electronically

Overall Rating this Job

10/10

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Initial Impression:

10/10

Did the tradesman arrive and leave as arranged?

Timekeeping:

10/10

What was the quality of the workmanship like?

Workmanship:

10/10

Was the site left in a clean and tidy state?

Cleanliness:

10/10

Do you feel that you got good value for money?

Value:

10/10

What was you overall impression of the tradesman?

Overall impression:

10/10

Overall Rating (this job) 10 out of 10

Complete replacement low level access bathroom, fully tiled. Thomas and his guys are fantastic, they have just completed my parent's bathroom and we couldn't have received a better service from anyone else. The work completed is of a very high standard, they arrived on time and complete the work as planned with no delays. I would definitely use them again.

Customer in BEDFORD, 19 March 2021 - Verified electronically

Overall Rating this Job

10/10

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Initial Impression:

10/10

Did the tradesman arrive and leave as arranged?

Timekeeping:

10/10

What was the quality of the workmanship like?

Workmanship:

10/10

Was the site left in a clean and tidy state?

Cleanliness:

10/10

Do you feel that you got good value for money?

Value:

10/10

What was you overall impression of the tradesman?

Overall impression:

10/10

Overall Rating (this job) 10 out of 10

I am overjoyed with the job that has been done in my bathroom (wet room) New shower all new flooring and relocation of sink. . The men were very polite and every close of day they would clean up behind them. Anything i was curious about they would explain fully keeping me in the loop all the way. I would recommend this company to anyone they even went above and beyond the task at hand to help me im so thrilled with my bathroom. Great lads.

Customer in Sunderland, 19 February 2021 - Verified electronically

Overall Rating this Job

10/10

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What was your initial impression?

Initial Impression:

10/10

Did the tradesman arrive and leave as arranged?

Timekeeping:

10/10

What was the quality of the workmanship like?

Workmanship:

10/10

Was the site left in a clean and tidy state?

Cleanliness:

10/10

Do you feel that you got good value for money?

Value:

10/10

What was you overall impression of the tradesman?

Overall impression:

10/10

Overall Rating (this job) 10 out of 10

Bathroom changed into a wet room. . Fantastic work and the room now looks great. Each day the room was left clean and all clutter and rubbish removed making it safe for my mam. This has given her more independence and a very stylish room.

Customer in Houghton le Spring , 12 February 2021 - Verified electronically

Overall Rating this Job

10/10

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What was your initial impression?

Initial Impression:

10/10

Did the tradesman arrive and leave as arranged?

Timekeeping:

10/10

What was the quality of the workmanship like?

Workmanship:

10/10

Was the site left in a clean and tidy state?

Cleanliness:

10/10

Do you feel that you got good value for money?

Value:

10/10

What was you overall impression of the tradesman?

Overall impression:

10/10

Overall Rating (this job) 10 out of 10

Shower room refitted. The shower room turn out very much nicer than we expected we are so pleased with it Tom and his team are very hard working and tidy nothing was to much trouble they are pleasant and good mannered I can not recommend them highly enough you wouldn’t believe it was the same room thank you .

Customer in Sunderland , 05 February 2021 - Verified electronically

Overall Rating this Job

10/10

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What was your initial impression?

Initial Impression:

10/10

Did the tradesman arrive and leave as arranged?

Timekeeping:

10/10

What was the quality of the workmanship like?

Workmanship:

10/10

Was the site left in a clean and tidy state?

Cleanliness:

10/10

Do you feel that you got good value for money?

Value:

10/10

What was you overall impression of the tradesman?

Overall impression:

10/10

Overall Rating (this job) 10 out of 10

Converted my bathroom into a wet room for my disabled husband. . What an amazing bathroom! Tom and the lads went above and beyond to make our bathroom beautiful and totally accessible for my husband. 100% recommended to anyone. .

Customer in Washington , 22 January 2021 - Verified electronically

Overall Rating this Job

10/10

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What was your initial impression?

Initial Impression:

10/10

Did the tradesman arrive and leave as arranged?

Timekeeping:

10/10

What was the quality of the workmanship like?

Workmanship:

10/10

Was the site left in a clean and tidy state?

Cleanliness:

10/10

Do you feel that you got good value for money?

Value:

10/10

What was you overall impression of the tradesman?

Overall impression:

10/10

Overall Rating (this job) 10 out of 10

Complete refurbishment of bathroom. Fantastic finish using quality products and installed by a great team, who discussed and advised every aspect of the job.

Customer in Sunderland, 26 November 2020 - Verified electronically

Overall Rating this Job

10/10

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What was your initial impression?

Initial Impression:

10/10

Did the tradesman arrive and leave as arranged?

Timekeeping:

10/10

What was the quality of the workmanship like?

Workmanship:

10/10

Was the site left in a clean and tidy state?

Cleanliness:

10/10

Do you feel that you got good value for money?

Value:

10/10

What was you overall impression of the tradesman?

Overall impression:

10/10

Overall Rating (this job) 10 out of 10

Excellent . Very very satisfied with the work from start to finish excellent men always cleaned up after them selfs we absolutely love our wet room will always use Ratcliffe group for anymore work we need they are amazing .

Customer in Sunderland , 22 September 2020 - Verified electronically

Overall Rating this Job

10/10

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What was your initial impression?

Initial Impression:

10/10

Did the tradesman arrive and leave as arranged?

Timekeeping:

10/10

What was the quality of the workmanship like?

Workmanship:

10/10

Was the site left in a clean and tidy state?

Cleanliness:

10/10

Do you feel that you got good value for money?

Value:

10/10

What was you overall impression of the tradesman?

Overall impression:

10/10

Overall Rating (this job) 10 out of 10

Blocked and leaking pipe from seal. Unblock and replace seal.

Customer in Sunderland , 03 September 2020 - Verified electronically

Overall Rating this Job

10/10

Show Details

What was your initial impression?

Initial Impression:

10/10

Did the tradesman arrive and leave as arranged?

Timekeeping:

10/10

What was the quality of the workmanship like?

Workmanship:

10/10

Was the site left in a clean and tidy state?

Cleanliness:

10/10

Do you feel that you got good value for money?

Value:

10/10

What was you overall impression of the tradesman?

Overall impression:

10/10

Overall Rating (this job) 10 out of 10

Widen two internal doors for wheelchair access. Remove shower tray, install wet-room, reposition shower head and retile where needed. Replace light and extractor switches with pull cable switches. Work was done on time and efficiently.
All problems were overcome with very little fuss.

Arrived on time daily and left the property tidy after every working day.

Customer in Sunderland, 14 February 2020 - Verified electronically

Overall Rating this Job

9.67/10

Show Details

What was your initial impression?

Initial Impression:

10/10

Did the tradesman arrive and leave as arranged?

Timekeeping:

10/10

What was the quality of the workmanship like?

Workmanship:

9/10

Was the site left in a clean and tidy state?

Cleanliness:

10/10

Do you feel that you got good value for money?

Value:

10/10

What was you overall impression of the tradesman?

Overall impression:

9/10

Overall Rating (this job) 9.67 out of 10

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